Summary of Complaints

Complaints Received Per Day: 0
Complaints Processed Per Day: 0
Complaints Resolved Per Day: 0
Number of Complaints Received: 0
Number of Complaints Resolved: 0
Number of Complaints Outstanding: 0
Number of Complaints with Delayed Resolution: 8
Grievances responded to and/or resolved within the stipulated service standards: 15.4 %
Grievances registered related to delivery of project benefits that are actually addressed: 100 %

The averages are based on 20 days period data.

Complaint Statistics

Complaint Map

Summary Table

Age of Grievances and Complaints
Total<= 7 days<= 14 days<= 21 days<= 28 days<= 56 days<= 84 days>= 85 days
Number 13 0 0 0 0 0 8 4
% 100% 0% 0% 0% 0% 0% 61.5% 38.5%


Within Service StandardTime to Resolve Grievances and Complaints
Total<= 7 days<= 14 days<= 21 days<= 28 days<= 56 days<= 84 days>= 85 daysUnresolvedResolved
Number 13 2 1 0 0 1 0 0 3 8 5
% 100% 15.4% 7.7% 0% 0% 7.7% 0% 0% 23.1% 61.5% 38.5%
High Priority 0 0 0 0 0 0 0 0 0 0 0
Medium Priority 2 0 0 0 0 0 0 0 2 0 2
Low Priority 11 2 1 0 0 1 0 0 1 8 3
High Priority 100% 0% 0% 0% 0% 0% 0% 0% 0% 100% 0%
Medium Priority 100% 0% 0% 0% 0% 0% 0% 0% 15.4% 84.6% 15.4%
Low Priority 100% 15.4% 7.7% 0% 0% 7.7% 0% 0% 7.7% 76.9% 23.1%
Grievances and Complaints Related to Project Benefits
Number 1 0 0 0 0 0 0 0 1 0 1
% 100% 0 0% 0% 0% 0% 0% 0% 100% 0% 100%
High Priority 0 0 0 0 0 0 0 0 0 0 0
Medium Priority 1 0 0 0 0 0 0 0 1 0 1
Low Priority 0 0 0 0 0 0 0 0 0 0 0
High Priority 100% 0% 0% 0% 0% 0% 0% 0% 0% 100% 0%
Medium Priority 100% 0% 0% 0% 0% 0% 0% 0% 100% 0% 100%
Low Priority 100% 0% 0% 0% 0% 0% 0% 0% 0% 100% 0%
Grievances and Complaints Related to Project Benefits and Related to Females
Number 1 0 0 0 0 0 0 0 1 0 1
% 100% 0 0% 0% 0% 0% 0% 0% 100% 0% 100%
High Priority 0 0 0 0 0 0 0 0 0 0 0
Medium Priority 1 0 0 0 0 0 0 0 1 0 1
Low Priority 0 0 0 0 0 0 0 0 0 0 0
High Priority 100% 0% 0% 0% 0% 0% 0% 0% 0% 100% 0%
Medium Priority 100% 0% 0% 0% 0% 0% 0% 0% 100% 0% 100%
Low Priority 100% 0% 0% 0% 0% 0% 0% 0% 0% 100% 0%
The GCLS was developed with the support of ACP-EU